Questions & Answers

Everything worth knowing about putting Real View on the screens in your business — the TVs, the live views, your own adverts, the licence, the price and how to get started. If something isn’t answered here, ask us.

The basics

What is Waiting Room Screens?
Waiting Room Screens is the business service from Real View. It turns the TVs in your waiting room, gym, care home, salon or reception into your own channel: live views from beautiful places around the world, playing one after another with a gentle fade between them, and your own slideshows and video adverts in between. You build it in a control panel in your browser, and the screens follow along by themselves.
Is it suitable for a dental practice, GP surgery or care home?
Those are exactly the rooms it was built for. Patients arrive anxious and spend the wait looking at the screen, so what’s on it matters — and the research on nature views and patient stress is why we built the business collection the way we did. Care homes use it in the lounge, where residents watch the coast and the countryside all afternoon.
Can we show practice notices and health information too?
Yes. Anything you can put in a picture or a video can go between the views — appointment guidance, new treatments, meet the team, opening hours over a bank holiday, this month’s offer. Upload it in your panel and the screens pick it up on their own.
Does this put a camera in my building?
No. Nothing is filmed at your premises and no camera is installed. Your screens show live views from cameras in other places, plus the adverts you upload yourself. Your customers, patients and staff are never on screen.
Is it licensed for showing in a business?
Yes. Every view in the business collection is original and licensed for public display, and the music library is cleared for commercial use too. That is what the business subscription is for — you can play it in a reception, a gym or a ward with confidence.
Can I see it working before I sign up?
Yes — the TV on our home page is a real display stream, playing live right now. It runs at a quicker pace there so you can see a few views and an advert inside a minute. On your own screens, each view stays for as long as you choose.

Your screens

What do I need to get started?
A screen that can run apps, and an internet connection. Install the free Real View app on the TV, scan the code that appears on screen with your phone, and that screen joins your account. Then pick your views, upload your adverts, and it runs.
Which TVs and devices work?
Samsung and LG smart TVs, Amazon Fire TV sticks, and Android TV boxes and sticks. If you already have a smart TV on the wall, that is all you need.
What if my screen isn’t a smart TV?
Tell us when you sign up. Any screen with an HDMI socket can be used with a small player plugged into the back of it, and we’ll sort that out with you.
Can different screens show different things?
Yes. Each screen plays its own display stream, so reception, the gym floor and the treatment rooms can each show a different set of views and a different set of adverts — all from one account.
Does the screen start by itself?
Yes. You choose which display stream plays when the TV is switched on, and it starts on its own and runs all day. Your team switches the screen on in the morning; nobody needs the remote after that.
How much internet does it use?
It streams like any other TV app, so an ordinary business broadband connection is plenty. If you plan to run several screens in one building, mention it when you sign up and we’ll talk it through with you.

Your adverts

Can I put my own adverts on the screen?
Yes — that’s half the value. Upload photos to build a slideshow, or upload a video you already have. Your advert plays full screen between the live views, and the only messages on your screen are yours.
How often do my adverts appear?
You decide. Set how often an advert is due, and give your most important adverts more weight so they come round more often. Adverts arrive at the natural moment — as one view hands over to the next — so it feels like a channel made for your space.
How do I change an advert?
In your control panel, from any computer, tablet or phone. Change it there and the screens pick it up on their own.
Is there sound?
That’s your choice. Each advert can carry its own audio or a track from the music library, and one switch makes the whole display silent — which is how most waiting rooms run it.
Can I use my own music?
Yes. Choose a track from the Real View music library, which is cleared for commercial use, or upload your own for an advert where you hold the rights.
Can I see what has been shown?
Yes. Your panel shows which screens are on right now, how many hours your views have been on screen, and how many times each advert has played.

The views

Where do the live views come from?
From Real View cameras in beautiful places — coastlines, harbours, mountains, beaches and countryside. They’re real windows on real places, happening right now, so they change with the light, the weather and the seasons. Your screen looks different every day of the year.
Can I choose which views appear?
Yes. Browse the collection in your panel, watch any view before you pick it, then put the ones you love in the order you want and set how long each stays on screen.
What happens if a view is unavailable?
Your screen simply moves on to the next view in your list, so the display keeps running smoothly.

Price and getting started

What does it cost?
£39 a month for your first screen and £29 a month for each additional screen — or £390 a year per screen, which gives you two months free. Prices exclude VAT. Everything is included: unlimited streaming, the public display rights, your own adverts, the music library and your control panel.
Is there anything else to pay?
No. There’s no setup fee and no charge for the hours you play. We set your account up for you and help you get your first screen running as part of the subscription.
Do you take payment on the website?
No. Signing up on the website tells us what you want. We email you within one working day with your login, and arrange payment with you then.
What happens after I sign up?
We create your account and email your login within one working day. You sign in, build your first display stream, install the app on your TV and scan the code. We’ll walk you through the first screen if you’d like a hand.
We have several sites — can you handle that?
Yes. Chains, franchises and care groups are run as one account with tailored pricing across the sites. Tell us how many screens and how many locations and we’ll put the numbers together.
Who is Real View?
Real View TV Ltd is a British company that runs its own live cameras in beautiful places and streams them to televisions — to its own free TV app, and to business screens through this service.

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