Terms & Conditions

Last updated: 21 September 2026

These terms govern the supply of the Waiting Room Screens display service (the “Service”) by Real View TV Ltd (“we”, “us”), a company registered in England and Wales (company number 16284963), to the customer named on the order (“you”). By signing up or using the Service you agree to these terms. Please read them carefully.

1. About us

Waiting Room Screens is a service provided by Real View TV Ltd. You can contact us at support@real-view.tv.

2. The Service

The Service consists of:

• access to the Real View business collection of live views, licensed for public display in your venue;
• a control panel from which you build display streams, choose views and their timings, and upload and schedule your own adverts;
• the Real View app on your televisions or streaming devices, which plays the display stream you assign to each screen; and
• reporting on which of your screens have been on and what has played on them.

The Service does not include any camera, recording or monitoring at your premises. We may improve or change how the Service works from time to time, and the views in the collection change as cameras are added, provided the changes do not materially reduce the Service you have paid for.

3. Subscription, term and screens

The Service is charged per screen. A contract is formed when we confirm your account in writing. Unless your order says otherwise:

• a monthly subscription runs from month to month and either party may end it by giving 30 days’ written notice;
• an annual subscription runs for twelve months from the start date and renews for a further year unless either party gives 30 days’ written notice before the renewal date; and
• you may add screens at any time, charged from the date each screen is added.

Your account allows the number of screens you pay for. Where you wish to run more, add them in your panel or ask us.

4. Charges and payment

• Charges are as published on our website or as set out in your order — typically a recurring per-screen charge, billed monthly or annually in advance.
• Unless stated otherwise, charges are exclusive of VAT, which will be added where applicable.
• No payment is taken when you sign up on the website; we contact you to arrange it.
• If a payment fails or is more than 14 days overdue, we may suspend the Service until payment is received.
• We may change our prices for future billing periods on 30 days’ written notice.

5. Your screens and connection

You are responsible for the televisions or streaming devices in your venue, for their power and for an internet connection that can reach them. We can advise on what works, and we will help you get your first screen running, but the screens and the connection are yours.

6. Licence to display

For as long as your subscription is active and paid, we grant you a non-exclusive, non-transferable licence to display the Real View business collection publicly on the screens covered by your subscription, at the premises you tell us about. That licence does not allow you to record, copy, rebroadcast, sub-license or make the views available online or to any screen that is not covered by your subscription.

7. Your content

You keep ownership of the images, videos and audio you upload as adverts. You grant us the licence we need to store that content and play it on your screens. You confirm that you have the right to use it — including any music, images of people, logos and trade marks in it — and that it is lawful, accurate and not offensive. We may remove content that breaches these terms or the law, and will tell you if we do.

8. Availability

We aim to keep the Service running reliably but we do not guarantee uninterrupted or error-free streaming. It depends on your venue’s power and internet connection, on your screens, on third-party networks and on hosting providers, none of which we fully control. Where an individual view is unavailable, your display moves on to the next item so your screen keeps running. We may occasionally suspend the Service for maintenance and will try to give reasonable notice where practical.

9. Data protection

Our handling of personal data is described in our Privacy Policy. The Service does not film your venue, your customers or your staff, and viewers of your screens are not identified or tracked. Where content you upload contains personal data, you are the controller for it and we process it on your behalf. Each party agrees to comply with applicable data protection law.

10. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that:

• we are not liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss;
• we are not liable for interruptions caused by matters outside our reasonable control, including loss of your power or internet; and
• our total liability arising out of the Service in any 12-month period is limited to the charges you paid for the Service in that period.

The Service is provided to businesses; consumer rights that cannot be excluded are unaffected.

11. Confidentiality

Each party will keep confidential any non-public information it receives from the other and use it only to perform its obligations under these terms.

12. Termination and suspension

Either party may end the contract by giving the notice set out in clause 3. Either party may end it immediately if the other commits a serious breach that is not put right within a reasonable time, or becomes insolvent. On termination, charges accrued up to the end date remain payable, your licence to display the collection ends, and your screens stop playing it. You should download any of your own uploaded content you wish to keep before the contract ends.

13. Events outside our control

We are not responsible for failure or delay in performing the Service caused by events outside our reasonable control, including power or network failures, acts of third parties, or interruption to hosting or connectivity services.

14. General

• We may transfer our rights and obligations to another organisation; your rights under these terms are not affected.
• If we do not insist on strict performance, that is not a waiver of our rights.
• If any part of these terms is found to be unenforceable, the rest continue to apply.
• These terms and your order form the entire agreement between us.
• A person who is not a party to the contract has no rights to enforce it.

15. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

Questions about these terms? Email us at support@real-view.tv.